Customer Support

At First American Bank & Trust, being readily available to our customers is something we feel passionate about. When you need something, please don't hesitate to call, email, write us or visit us at a First American Bank & Trust branch. We look forward to serving you.


Customer Service: 706 354-5000
24/7 Account Access: 706 552-4848

24/7 Help Document



P.O. Box 1688
Athens, GA 30603-1688







Domestic US Cardholders: 800 528-2273
International Cardholders: 812 647-9794



Automated Customer Inquiries: 800 854-7642
Report a lost or stolen credit card: 800 556-5678

Online Account Access:
Click Here for Online Account Access



If you have a checking, savings or loan account with us, go to our Home Page and click on "Register" under the Online Banking login boxes.

Once you're registered for online banking, fill out the E-statement Application and submit it at any one of our seven convenient locations. That's it! You'll receive an email notification from our Electronic Banking Division with the login instructions.

Address change? New phone number? Let us know by filling out the Customer Information Maintenance Form and submit it at any one of our seven convenient locations.

To stop payment on a check you've written, fill out the Stop Payment Request and submit it at one of our seven convenient locations.

To stop an electronic payment, fill out the ACH Stop Payment Request and submit it at one of our seven convenient locations.

We've made reordering checks easy and secure. Reorder your personal checks here and business checks here.

Your feedback is invaluable to us. You can call the customer service number at the top of this page, chat live with a banker by clicking "Ask A Banker" at the top of our website, visit one of our seven branches or fill out the form on this page. We look forward to hearing from you.

Identity theft is a serious crime that can wreak havoc with your finances, credit history and reputation. It takes time, money and a lot of patience to resolve. There are some steps you can take to prevent this from happening to you. Here are just a few:

  • Never provide personal or credit card information over the phone unless you initiated the call
  • Protect your computer by installing antivirus and anti-spyware protection
  • Remove your name from pre-approved credit card offers and other junk mailings online
  • Keep your Social Security card, passport and birth certificate in a secure, fire-proof location
  • Shred documents with sensitive information before you put them in the trash
  • Order copies of your credit report once a year to ensure they are accurate. You are entitled to one free credit report annually from each of the credit bureaus below:
    • - 1 800 685-1111
    • - 1 800 311-4769
    • - 1 800 916-8800

Yes, your accounts are FDIC insured for up to $250,000. The Federal Deposit Insurance Corporation (FDIC) is an independent agency of the United States government that protects the funds depositors place in banks and savings associations.

If your debit or credit card is lost, stolen or otherwise compromised, it's important that you contact us. We'll freeze the current card and monitor your account for any fraudulent activity or unauthorized purchases. Acting quickly may help protect you from identity theft and damage to your credit score.

Lost or Stolen Credit Card

Contact Cardholder Services 24/7 by calling 800 377-1809.

Lost or Stolen Debit Card

Contact Cardholder Services 24/7 by calling 800 528-2273.

Resetting your password can be done in just minutes. Give us a call at 706 354-5035 and we'll walk you through it.